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Frequently Asked Questions (FAQ)
Experience the ultimate self-care journey with Cumback, your go-to store for high-quality health and beauty products. Discover a carefully curated selection that will make you feel good and look good, promoting self-love, wellness, and confidence. Our trusted suppliers ensure safety and quality, but always follow product instructions and consult healthcare professionals if needed. Placing an order is easy, and we offer secure transactions through major credit cards. Enjoy discreet international shipping, with the responsibility of customs fees on the customer. Explore our strict privacy policy, excellent customer service, and a generous return policy for unopened items. Join us on this transformative quest for self-care and unleash your ultimate potential.
1. What is Cumback?
Cumback is your go-to store for reselling high-quality health and beauty products. We carefully curate our selection to offer items that help you feel good and look good. Our mission is to promote self-love, wellness, and confidence.
2. Are your products safe to use?
We work with trusted suppliers who meet industry standards for safety and quality. While we ensure our products are sourced from reputable manufacturers, we recommend following each product’s instructions carefully and consulting with a healthcare provider if you have any concerns.
3. Do you manufacture your own products?
No, we do not manufacture any products. Cumback acts as a reseller of products, meaning we carefully select and sell items from trusted suppliers. All product warranties, claims, and safety guarantees come from the original manufacturers.
4. How do I place an order?
Placing an order is easy! Simply browse our products, add your desired items to the cart, and proceed to checkout. You’ll be asked to enter your shipping and payment information, and then your order will be processed.
5. What payment methods do you accept?
We accept Shopify Payments, which includes major credit cards such as Visa, Mastercard, and American Express. All transactions are secure and encrypted.
6. Can I cancel or modify my order?
You may cancel or modify your order only if it hasn’t been processed or shipped. Once your order is out for delivery, changes cannot be made. If you need to cancel, please contact us immediately at info@cumback.com .
7. How long will it take for my order to arrive?
Shipping times vary based on your location and the product you ordered. Typically, it takes between 7 to 14 business days for international shipping. Please keep in mind that delays can occur due to customs or carrier issues.
8. How do I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your package. If you have trouble accessing the tracking information, feel free to contact us for assistance.
9. What is your return policy?
We accept returns for unopened, unused items in their original packaging within 14 days of delivery. Due to the intimate nature of our products, used or opened items cannot be returned for health and safety reasons. If you need to return an item, contact us at info@cumback.com for instructions.
10. How long does it take to get a refund?
Once we receive your returned item and verify it meets our return criteria, your refund will be processed within 7-10 business days. Shipping fees are non-refundable, and the cost of return shipping is the responsibility of the customer.
11. What should I do if my item is damaged or defective?
If you receive a damaged or defective product, please contact us within 48 hours of delivery. We will work with you to replace the item or provide a full refund depending on the situation.
12. Do you offer discreet shipping?
Yes, we understand privacy is important, and all orders are shipped discreetly with no indication of the contents on the packaging. Your confidentiality is our priority.
13. Do you ship internationally?
Yes! We offer international shipping. However, the customer is responsible for any customs duties, taxes, or import fees that may apply. Delivery times may vary depending on the country.
14. What is your policy on customs fees and duties?
Customs fees and import duties are the responsibility of the buyer. Cumback does not cover these fees, as they vary by country. Please check your country’s customs regulations before ordering.
15. What should I do if I don’t receive my order?
If your order hasn’t arrived within the expected delivery window, check your tracking number first. If your package is marked as delivered but you haven’t received it, contact your local carrier or reach out to us at info@cumback.com for further assistance.
16. How do I contact customer service?
If you have any questions or issues, feel free to reach out to us at info@cumback.com or use our contact form on the website. We aim to respond to all inquiries within 24 hours.
17. Do you have a privacy policy?
Yes, we value your privacy and have implemented a strict privacy policy to protect your personal information. We do not share or sell your data to third parties. For more details, please review our Privacy Policy.
18. Can I return items from a sale or clearance?
All sale and clearance items are final sale and cannot be returned. Be sure to review the product details carefully before purchasing.
19. I have more questions—how can I get help?
We’re happy to assist! If you have further questions, please don’t hesitate to reach out via info@cumback.com , and we’ll get back to you as soon as possible. If we can’t resolve your issue right away, a member of our team will follow up with you.