Refund Policy

Cumback is committed to customer satisfaction, but we must prioritize health and safety, especially given the intimate nature of our products.

1. Eligibility for Refunds

• Unopened Products: To be eligible for a return, the product must be unopened, unused, and in its original packaging. Returns must be requested within 14 days of receipt.
• Opened or Used Items: Due to the nature of our products, we cannot accept returns for items that have been opened or used. This policy ensures the safety and hygiene of our customers.

2. Refund Process

• Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, we will issue a refund to your original payment method within 7-10 business days.
• Non-Refundable Items: Shipping fees and any customs fees are non-refundable. The customer is responsible for covering return shipping costs unless the item is defective.

3. Defective or Damaged Products

• Reporting Defects: If you receive a defective product, notify us within 48 hours of delivery. We may offer a replacement or a full refund after verification.

4. Final Sale Items

• 30-Day Satisfaction Guarantee:
  If you’re unsatisfied with your purchase, contact us within 30 days of delivery for a refund or exchange.
• Sale/Clearance Items:
  Most sale items are final sale and ineligible for returns. Exceptions apply only if the supplier approves a return due to defects or errors.
• Note: Refund eligibility for sale items depends on supplier policies. Contact us first, and we’ll work directly with the supplier on your behalf.

By using Cumback, you agree to this Refund Policy, and we hope you enjoy your shopping experience with us!